Privacy Policy — aya777 Bangladesh

1 Introduction

This Privacy Policy ("Policy") describes how aya777 ("we", "us", "our") collects, uses, stores, and protects personal information provided by users ("you", "your") of the online gaming platform operated at aya777.bid. It applies to all services offered through the Platform, including sports betting, live casino, slot games, and all associated account management and support functions.

By registering an account or continuing to use aya777, you acknowledge that you have read and understood this Policy and that you consent to the collection and processing of your personal data in the manner described herein. This Policy should be read alongside our Terms & Conditions and our Responsible Gaming policy.

This Policy was last updated on 1 January 2026. Where material changes are made, we will notify registered players by email or via an in-platform notification before the revised Policy takes effect.

2 Information We Collect

2.1 Information You Provide Directly

When you register an account, complete KYC verification, make a deposit or withdrawal, contact support, or participate in a promotion, aya777 may collect the following categories of personal information:

• Identity data: Full legal name, date of birth, gender, nationality, and photograph (from identity documents submitted during KYC);
• Contact data: Email address, mobile phone number, and residential address;
• Financial data: Mobile wallet numbers (bKash, Nagad, Rocket, Upay), bank account details, and transaction history within the Platform;
• Verification documents: Copies of national identity card, passport, driving licence, utility bills, or other documents requested during KYC;
• Communications data: Records of your correspondence with our support team via live chat, email, or WhatsApp.

2.2 Information Collected Automatically

When you access and use the aya777 platform, certain technical and behavioural information is collected automatically by our systems:

• Device & technical data: IP address, device type, operating system, browser type and version, screen resolution, and time zone setting;
• Usage data: Pages visited, features used, games played, bets placed, session duration, and navigation paths within the Platform;
• Log data: Server access logs, error logs, and security event logs tied to your account activity;
• Cookie data: Data collected via session cookies, preference cookies, and analytics cookies as described in Section 6 of this Policy.

2.3 Information from Third Parties

In certain circumstances, aya777 may receive information about you from third parties, including:

• Payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard) confirming the status and details of financial transactions;
• Identity verification service providers used to cross-check KYC documents;
• Fraud prevention and anti-money laundering screening services.

3 How We Use Your Information

aya777 uses the personal information it collects for the following purposes:

aya777 does not use your personal data to make fully automated decisions that produce legal effects or similarly significant outcomes without human oversight. Where automated fraud-screening tools flag an account, a member of our compliance team reviews the case before any action is taken.

4 Legal Basis for Processing

aya777 processes personal data only where a valid legal basis exists. The principal legal bases on which we rely are as follows:

• Contractual necessity: Processing that is required to fulfil the contract between you and aya777 — including account creation, transaction processing, and dispute resolution — is carried out on the basis that it is necessary to perform our agreement with you;
• Legal obligation: Certain processing activities, including KYC identity verification, anti-money laundering checks, and record-keeping, are carried out because aya777 is legally required to do so;
• Legitimate interests: We process some data, such as usage analytics and fraud-detection data, on the basis of our legitimate interest in operating a secure, fair, and commercially sustainable platform. We balance this interest against your privacy rights and only rely on this basis where the processing is proportionate;
• Consent: Where we send you marketing communications about promotions or new features via email or in-app notifications, we do so on the basis of your consent. You may withdraw your consent at any time by contacting support at [email protected].

5 Sharing Your Information

aya777 does not sell, rent, or trade your personal information to any third party for commercial or marketing purposes. We may share your information only in the limited circumstances described below:

5.1 Payment Service Providers

To process your deposits and withdrawals, we share the minimum necessary financial and identity data with our payment partners, including bKash, Nagad, Rocket, Upay, and card scheme processors. These partners are contractually bound to use your data solely for the purpose of processing your transactions.

5.2 Identity Verification Services

During the KYC process, we may share document images and identity data with third-party verification service providers who assist us in confirming your identity. These providers operate under strict confidentiality obligations and data processing agreements.

5.3 Game Technology Providers

Our casino games are delivered by third-party certified studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive anonymised or pseudonymised session data for the purpose of game delivery and fairness auditing. They do not receive your full personal profile.

5.4 Legal and Regulatory Disclosure

aya777 may disclose your personal information to law enforcement agencies, regulatory authorities, or other government bodies when required by law, court order, or to protect the rights, property, or safety of aya777, its users, or the public. In all such cases, we will disclose only the minimum information required to fulfil the legal obligation.

6 Cookies & Tracking Technologies

aya777 uses cookies and similar tracking technologies to ensure the Platform functions correctly, to maintain your session security, and to understand how players use the site so we can improve the experience. The following types of cookies are used:

Strictly necessary cookies cannot be disabled as they are essential to the functioning of the Platform. You may adjust your browser settings to block or delete preference and analytics cookies, but doing so may affect certain features of the aya777 site. aya777 does not use third-party advertising cookies or cross-site tracking technologies for targeted advertising purposes.

7 Data Security

aya777 takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, loss, destruction, or alteration. These measures include:

• SSL/TLS encryption on all pages and all communications between your device and our servers;
• Encrypted storage of sensitive data fields including passwords (stored as salted hashes, never in plain text) and payment identifiers;
• Access controls restricting internal access to personal data on a strict need-to-know basis, with multi-factor authentication required for staff accessing sensitive systems;
• Continuous security monitoring with automated alerts for anomalous login behaviour, unusual transaction patterns, and potential data breach indicators;
• Regular security reviews of our platform infrastructure, third-party integrations, and data handling procedures.

Despite these measures, no online platform can guarantee absolute security. In the event of a data breach that is likely to affect your rights and freedoms, aya777 will notify affected players promptly and take all reasonable steps to mitigate the impact of the breach. You can help protect your account by choosing a strong, unique password and never sharing your login credentials with anyone.

8 Data Retention

aya777 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, to comply with applicable legal obligations, and to resolve any disputes that may arise. The general retention periods we apply are as follows:

• Account data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in order to comply with anti-money laundering record-keeping requirements;
• Transaction records: Retained for a minimum of five (5) years from the date of each transaction;
• KYC verification documents: Retained for a minimum of five (5) years from the date of verification or from the date of account closure, whichever is later;
• Support communications: Retained for a maximum of three (3) years from the date of the last interaction;
• Analytics and log data: Retained in anonymised or aggregated form for up to twenty-four (24) months.

When retention periods expire and there is no outstanding legal, regulatory, or dispute-related reason to retain data, aya777 will securely delete or anonymise the relevant records.

9 Your Rights

As a player on the aya777 platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected] with your request and we will respond within thirty (30) days.

• Right of access: You may request a copy of the personal data we hold about you, together with information about how it is used and with whom it is shared;
• Right to rectification: You may request that we correct any inaccurate or incomplete personal data we hold about you. For basic profile corrections, you can update your details directly within your account dashboard;
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. Note that we cannot delete data we are required by law to retain;
• Right to restrict processing: You may request that we limit how we use your data in certain circumstances, such as while a dispute is under review;
• Right to data portability: You may request a copy of the personal data you have provided to us in a structured, commonly used, machine-readable format;
• Right to withdraw consent: Where processing is based on your consent (such as marketing communications), you may withdraw your consent at any time by contacting our support team. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal;
• Right to object: You may object to processing carried out on the basis of legitimate interests where you feel your privacy rights outweigh our interests.

10 Minors & Age Verification

The aya777 platform is strictly intended for adults aged 18 years and over. We do not knowingly collect personal data from individuals under the age of 18. Age verification is conducted as part of the account registration and KYC process. If aya777 discovers or is notified that a person under the age of 18 has registered an account, that account will be immediately suspended, all transactions will be reversed where possible, and any personal data associated with the underage account will be deleted in accordance with applicable law.

Parents and guardians who believe that a minor may have registered an account on aya777 are encouraged to contact us immediately at [email protected] so that the matter can be investigated and resolved promptly.

11 International Data Transfers

aya777 primarily stores and processes data on servers located in Asia. In the course of providing our services, your personal data may be transferred to and processed by third-party service providers located in other countries, including game technology providers and payment processors operating internationally. Where such transfers occur, aya777 takes steps to ensure that appropriate safeguards are in place to protect your data, including contractual data processing agreements that require the recipient to handle your data to the same standard as aya777 does.

By using the aya777 platform, you consent to the transfer of your personal data to third parties and servers located outside Bangladesh as described in this Policy, where such transfers are necessary to deliver the services you have requested.

12 Changes to This Policy

aya777 reserves the right to update or revise this Privacy Policy at any time. When material changes are made, we will update the "Last updated" date at the top of this page and, where required by applicable law or where the changes materially affect how we process your data, we will notify you by email to your registered address or via an in-platform notification before the changes take effect.

We encourage you to review this Policy periodically to stay informed about how aya777 protects your personal information. Your continued use of the Platform following the publication of any updated Policy constitutes your acceptance of the revised terms.

13 Contact & Data Enquiries

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way aya777 handles your personal data, please contact our team using the details below. We are committed to addressing all privacy-related enquiries promptly and transparently.

• Email: [email protected]
• WhatsApp: +880 1700 000000
• Live Chat: Available 24 hours a day, 7 days a week inside your account dashboard

All written privacy enquiries submitted by email will receive a response within 30 days of receipt. For complex requests involving large volumes of data or requiring additional verification, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.